Information on Submitting a Claim

Submitting a Claim

Filing a claim for PAWS to process is simple and easy! To help everything go quickly and smoothly, follow these steps:

  1. Simply visit a licensed veterinarian.
  2. Pay for the visit at the time of service.
  3. Gather up the following documents:
    • A copy of your Animal Limited Warranty that was given to you when you purchased your animal, completed and signed;
    • All veterinary documents, including diagnosis of illness and an itemized statement of treatment and costs; and
    • If your animal was shipped to you, a copy of the health guarantee.
  4. Send all of your documents to us.

3 easy ways to submit your documents:

(303) 781-5245

P.O. Box 1779
Evergreen, CO 80437

Please use only one method. Duplicate claim submissions may delay processing of your claim.


  • You must pay all of your veterinary fees in full at the time of visit - your warranty is for reimbursement of these fees.
  • Remember to submit all of your receipts and that the statement from your veterinarian shows the diagnosis and the treatment and itemizes all the costs.
  • Don't forget to include a copy of your Animal Limited Warranty. We must have this document in order to ensure coverage and process your claim.
  • There may be time limits for submitting a claim. Check your Animal Limited Warranty to make sure you meet any deadlines.

NOTE: Making a false or fraudulent claim may be a crime. Violators may be subject to criminal prosecution.

Further Information

If you need further assistance, you can send us an email or you can call us at 1-888-351-PAWS (7297).

Claims Processor Assistance

If you are having difficulties with your claim or claims processor, you can report your problem or issue to a supervisor.

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NOTICE: Only existing clients of PAWS that are part of a PAWS warranty administration program may advertise or otherwise represent their association with PAWS. Unauthorized representation of being a cleint of PAWS or a part of any PAWS warranty administration program may result in legal action.

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P.O. Box 1779 • Evergreen, Colorado 80437

1-888-351-PAWS (7297) • Fax: (303) 781-5245

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