Frequently Asked Questions
This page is for pet owners who have purchased a pet that is covered by a warranty administered by PAWS. It provides basic answers to the most common questions about coverage and submitting a claim under your warranty for processing by PAWS.
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What is the "Wellness Check-Up"?
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Do I have to pay for the "Wellness Check-Up"?
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I have a claim. How do I submit it for Reimbursement?
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What is covered by the Animal Limited Warranty?
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What if I need more information?
What is the "Wellness Check-Up"?
The "Wellness Check-Up" is a routine examination of your pet by a licensed Veterinarian to ensure your pet is healthy. You must take you new pet to the vet within THREE (3) days of the date of purchase or delivery as a condition of the warranty.
Do I have to pay for the "Wellness Check-Up"?
YES. The initial exam is paid by you, however treatment or services for any illnesses covered under the terms and conditions of the warranty will be reimbursed should a claim arise.
I have a claim. How do I submit it for Reimbursement?
Filing a claim is easy! Just make sure you follow these steps:
- Simply visit a licensed veterinarian.
- Pay for the visit at the time of service.
- Gather up the following documents:
- A copy of your Animal Limited Warranty completed and signed;
- All veterinary documents, including diagnosis of illness and an itemized statement of treatment and costs; and
- If your animal was shipped, a copy of the health guarantee.
- Send all of your documents to us.
3 easy ways to submit your documents:
Please use only one method. Duplicate claim submissions may delay processing.
For further information, visit our information page for submitting claims.
NOTE: Making a false or fraudulent claim may be a crime. Violators may be subject to criminal prosecution.
NO. This is not pet insurance. This is a Limited Animal Warranty Program and only covers illnesses attributed to the Retailer, Congenital or Hereditary. If you would like routine and other treatments and services not covered by this warranty service, you should consult your vet or Retailer about pet insurance.
What is covered by the Animal Limited Warranty?
| Coverage Highlights | ||
|---|---|---|
| Illness | Covered by PAWS Program | |
| Alopecia, Dermatitis, Dermatophytosis, Pyroderma | ||
| **Bladder Infection/Urinary Tract Infection | ||
| Cherry Eye, **Coccidia/Onchymycosis, Colitis | ||
| **Conjunctivitis/Eye Infection, Cryptorchid | ||
| Demodex Mange, **Distemper, Distichia | ||
| **Otitis, Ear Infection, Ear Mites | ||
| **Gastroenteritis/Intestinal Inflammation, **Giardia | ||
| **Hepatitis, Hip Displaysia, Elbow Displaysia | ||
| **Kennel Cough/Tracheobronchitis, Tracheitis, Bronchitis | ||
| Liver Shunt, Luxating Patella | ||
| Megaesophagus | ||
| **Intestinal parasites, Tape Worm, Whip Worm, Hook Worm, Round Worm, Ringworm | ||
| **Parvo, **Pneumonia, Prolapsed Rectum | ||
| Renal Displaysia, Rhinitis | ||
| **Upper Respiratory Infection, Umbilical Hernia | ||
| Initial Exam, Any owner Mistreatment, Neglect, or failure to care for the animal, Psychological or Behavioral conditions, Training or Counseling, Spaying or Neutering, Cosmetic Surgery or Grooming, Boarding or Kenneling, Burials or Cremation, Routine Vaccinations, Cancer, Dental, and Hypoglycemia. | These items are NOT covered under this Animal Limited Warranty, regardless of whether the illness or disease is attributable to the Breeder, Hereditary or Congenital. | |
| ** Must be diagnosed within the incubation period. | ||
Routine procedures are treatment and services by a veterinarian which are routine in the care and healthy maintenance of the animal. This includes recommended vaccinations such as Rabies, Distemper, Parvo, etc.
My Pet has Giardia, Coccidia, Kennel Cough, Upper Respiratory Cold or Pneumonia. Does my warranty cover this?
YES. In most circumstances these illnesses surface within 14 days of taking the pet home. Your warranty covers this so long as it is diagnosed within the incubation period. These illnesses surface during the first 14 days, except for Parvo which has an incubation period of 10 days.
Does my warranty cover any Dental, Cancer, Vitamins, Grooming, Cosmetic Surgery, Accidents or Trauma?
NO. This warranty only covers illnesses diagnosed as contagious or infectious, or congenital or hereditary.
What if I need more information?
If you have questions that are not answered here or you need other information about your PAWS-administered warranty, you can send us an email or you can call us at 1-888-351-PAWS (7297).
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1-888-351-PAWS (7297) • Fax: (303) 781-5245
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